Meeting Notes 10-24-12

11:15-11:45 AM, Break Room

Agenda

1. Schedule for Saturday Swaps (attached): send Karen an email with your choice ASAP.
2. November Programs (attached)
3. Cleaning demo--what to use for different cleaning problems (Angie)
4. Reporting cleaning problems (Karen)
1. fill out incident report within 24 hours (sample attached) (Intranet: Forms + Documents>Facilities>Incident Report Form
2. save in Incidents folder on G: drive.
3. name file: date-location-your initials-description of incident--name of person involved if applicable.  Example: 10242012-KEN-KL-Excrement in Women’s Restroom
4. email to NL Incidents and Kendall Incidents mailing lists (in Outlook under HPL)
5. print out copy and leave in Pedro’s box
5. Charge problems--what to do when a credit card transaction fails (Nina)
1. if you receive an error message, DON’T resend the transaction--the customer will be charged twice.  Unplug the machine and wait.  The charge slip often prints after a delay (and the customer has left)..
2. After receiving a error message, note on customer’s account that SMM failed, transaction approved, fine paid.
3. Report failed transactions immediately to IT Helpdesk, 31570.
4. Alternative:  offer customers option to process charges using the self-check card swipe (1st floor) or eCommerce on website (2nd, 3rd floors or online).
5. Self-check: customer scans library card, then swipes credit card; for paying total fines only; customer receives receipt.
6. eCommerce: customer or staff logs in to customer account on website; selects all or partial fines to be paid; enters credit card information; prints receipt from Print Center or staff computer.
6. Start planning holiday vacation requests and turn them in soon for following periods: Thanksgiving (Nov. 19-25), Christmas (12/17-25 and 12/24-30).  The library will be open regular hours on Monday, Dec. 31.

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Upcoming Staff Events

• October 25, 9:15-11:15: NL Managers’ Meeting, Central (Karen)
• October 26, 9-10 AM: Open Meeting with Meller Langford, Park Place.  Additional meetings on November 2 (Stanaker, tentative), November 5 (Smith) and November 9 (Vinson)
• October 26: last day of pay period
• October 31, 11:15-11:45: Open Discussion Meeting, 3rd floor conference room; moderator: Juli; recorder: Leona
• October 31: Halloween!  Wear costumes.
• November 7, 11:15-11:45: Program Planning Meeting, Workroom (Karen, Pedro, Alice, Brad, Cosette, Glen, Leona, Pam, Regina)
• November 9: last day of pay period
• November 12: LIBRARY CLOSED (Veteran’s Day Holiday)
• November 14: Program Registration Deadline for December programs (program information also updated in Kendall Library Programs calendar, Room Reservation spreadsheet, and monthly program list in Kendall folder on G: drive)
• November 14, 11:15-11:45: Staff Meeting, Breakroom
• November 16, 8:15-10:15 AM: Youth Services Meeting, Central (Leona, Regina)
• November 22 & 23: LIBRARY CLOSED (Thanksgiving Holiday)
• November 23: last day of pay period

Open Discussion 10-3-13

11:15-11:45 AM, 3rd Floor Conference Room

Moderator:  Albert

Recorder: Juli

Sort machine: 

• Place items in order on cart or through machine.  
• Observe items in bins/address discrepancies errors. 
• Take AV/paperback/etc. bins to proper floors.  
• Be sure to put central items in central bins.  
• If an item is sorted to wrong bin, please put on exceptions cart.  
• Magazines we carry stay, all others go to appropriate branches.  
• Foreign languages we don't carry, send to Central.

Applications: 

• Compare info on application to account.  
• Verify currant address/if not on ID, must provide documentation.  
• Parent's ID must be on application.  
• Name on ID and application must match.  
• Hyphenated/compound names combined to one word.  
• Ask patron to print, must be in ink!  
• If application is not properly filled out, must be redone.  
• Add currant info to account to update.  
• Remove TDL and other blocks when info added.  
• Must have ID#. Read and take action /update pop up messages.  
• Write notes: dates/initials/branch.  
• Mexican consular ID acceptable to verify address if on card, also accepted: Concealed Handgun license, TX Offender ID, Picture Passport, alternative picture ID.  
• Save replaced barcode as note with initials/branch/date.  Enter new barcode.  
• Keep old address as note.  
• Change expiration date if all fines paid.

        

Meeting Notes 9-19-12

11:15-11:45 AM, Break Room

Agenda
New Library Card Registration Forms (Albert and Nina)

• Begin using October 1
• 8 ½ x 11 inch form
• Adult information top and bottom (signature), Juvenile information in grey box
• sample attached

New AllCirc Machines (Karen)

• Disks loaded in carousels, two per drawer, four per cabinet; computer located in lower drawer
• Title A-L in left cabinet, M-Z in right cabinet; spell out numbers (1=One); omit The, A, etc.
• Screen and software remain same
• Blue light flashes in slot when ready to receive or eject a disk
• Set disk gently in slot to load--don’t push or force
• Disk protrudes 1-2 inches from slot when ready for customer
• Scanner works better when card or barcode held nearly vertical

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This week:
Wednesday, Sept. 19

• Pedro: Brainfuse, 11-12:30, Park Place

Thursday, Sept. 20

• Albert, Alice, Alisa, Nina, Pam, Suzanne: Brainfuse, 9:15-10:45, Jungman

Friday, Sept. 21

• Brad, Jane, Juli, Karen: Brainfuse, 8:30-10, Central, Concourse Meeting Room
• Leona, Regina: Brainfuse, 10:15-11:45, Central, Concourse Meeting Room (after Youth Services meeting in JIB Auditorium
• Leona, Regina: New Library Card Registration, 11:45-12:45, Central, Computer Lab

Cosette, Crystal, and Katherine will receive Brainfuse training from Pedro on their next scheduled workday.

Next week:
Meeting with Deputy Director Meller Langford, Monday, Sept. 24, 11-12, 1st floor meeting room.  
If you normally work 11:15-8:15, start your shift at 11 am on the 24th, then leave 15 minutes early another day next week.  Let Karen or Pedro know which day you want to leave early so the schedule can be adjusted.
  
Next Staff Meetings:
Wednesday, Sept. 26, Program Planning meeting, for staff responsible for programs.
Wednesday, Oct. 3, Open Discussion meeting.  Volunteers needed to be the moderator and the recorder.

Handouts:

Sample New Library Card Registration form, filled out
Editorial: "Teach Them Well: Libraries offer free homework help 24/7. Let's use it," Houston Chronicle, 9-16-12, B11.