Open Discussion Notes 2-20-13

11:15 – 11:45 AM, 3rd Floor Conference Room

Moderator: Alice

Recorder: Leona

1. Stats
1. Record program attendance numbers as well as all directional and reference                       questions on weekly stats sheet.
2. Record outgoing and incoming hold stats on any sheet  (don’t forget clear holds)
2. IRS forms and instructions- What we have is on the table inside the entrance to the    building. Customers can print out forms or instructions on irs.gov website or check back to see if we have received additional forms. We have information on our blog.
3. Door count- Will be held again in April.
4. Patrons first at any desk, then help with other tasks
1. When you are at any desk, the patron comes first over whatever you are doing.  
2. But when you have no patrons at the lobby or driveup, remember that you can keep busy by sorting when there is no sorter, doing exceptions, tagging or even help shelve holds.  Take the initiative to start on anything that is needed to keep the floor clear.
5. Sorting
1. When being in the sort room, pay attention to patrons bringing back items.  Do not turn off the sorting machine to raise bins while  patrons are walking in and trying to return  items.
2. At busy times, stop only one bin at a time by unplugging it.
3. Help patrons when they have problems with the sorter or the voice keeps  sounding
4. Do not turn off the computer for the sorter at the end of the day during the week.  Only turn it off on Saturday night.
6. Safe
1. The code for the safe is [see Logins/Passwords on Equipment page].
2. Make sure all the bags that are in the safe are sent in with delivery. (Good idea to double check in the safe in case there is more than one bag.
7. Items with missing pieces -Put a note the item and its account when a piece in missing and put it on the repair shelf.
8. Notes on items
1. For discards, change to “Not in use”.
2. For missing item or overflow book,, change to “repair shelf”
9. Adult books
1. Keep only 2 copies of adult fiction on the shelf (pull another branch’s copy first)
2. Keep only 1 copy of any adult nonfiction titles.
10. Place topics for open discussion on topic suggestion site on blog
11. Use the counterfeit pen on bills $5 and up.
12. Only be courtesy to patrons.
13. Help keep books in the right section. Watch for adult books in the kids section or  adult graphic novels in teen.

Meeting Notes 2-6-2013

11:15-11:45 AM, Break Room

AGENDA
11:15-11:25

Leona- Explain ZPD: From Sally Bates, 1/9:

Recently Richard Hurst had a customer come in with a letter from his child’s school showing a range of numbers called “zone of proximal development” or zpd.  The lower number represents the level at which books are easy to read for the child, the upper number represents the level for challenging but not frustrating reading.  The idea is that the child should read challenging but not impossible books as well as books that are easier so that s/he doesn’t get frustrated.

11:25-11:32

Pedro- Present Run, Hide, Fight video.

11:32-11:50

Discussion of emergency procedures for surviving an active shooter.

-Run

If possible use emergency exit stairwell or regular stairwell.

*Remember emergency stairwell  locks once inside.*

On the first floor run out of the nearest exit, contact police and warn others.

-Hide

(Possibilities)

3rd and 2nd floors can lock stairwell doors.

3rd floor has 2 rooms in the conference room that can be locked.

3rd floor also has the staff workroom in which to go in. Stand away from doors to not accidentally set off the unlocking motion detector above doors. There is also the managers office which can be locked and the restrooms in the staff workroom.

2nd floor has the service hall where the laptops are stored. The server room and the security camera room doors should be closed after entering them to not activate the unlocking motion detector above the door.

-Fight

Reminders:
-Programs for March must be in by February 13th.
-Disabling public terminal filters handout.
-Customers viewing obscene images handout.

Open Discussion Notes 1-23-13

Open Discussion Notes

11:15 – 11:45 AM

Moderator: Regina

Recorder: Katherine

Topic for discussion: various topics

1. AARP Tax Help:  begins Feb 2:  Saturdays, 10am-2pm, and Wednesdays, 12-4pm, 1st floor meeting room.
2. Regina gave out a floor map of the YA section and made labels for the YA Graphic Novels
1. Old Comics ie:  Marvel and DC - they are split up and right next to each other on the shelf.
2. New Comics - Medium Graphics
3. Staff only need to make sure ie:  Superman Graphic Novels go with the Superman Graphic Novels - Batman with Batman, etc.
4. Regina will handle the title order and the other details.
5. The only graphic novels that are not included on the YA Floor Map handout are the MANGA Graphic Novels.
3. Floating Items:
1. If there are more than 32 of the same title--FICTION ONLY--these items need to be sent to Friends of HPL.
2. If there are LESS than 32 of the same title--FICTION ONLY--these items need to be sent to other HPL Branches that do not have the title             on their shelves.
3. After an item is scanned- and it says "In Transit Too Long"  It's not in the system - Please Delete It.
4. IF the system says:  No record found- Please Send the item to Friends of HPL.
4. Name That Book / Lone Star List:
1. The Name That Book List is in the Sort Room- above the Picture Book Truck and The Juvenile Fiction Truck.
2. As soon as you get off the elevator on 3R- the shelf right in front of you- the Loan Star List is on that shelf.
3. This shelf includes:
1. Teen Books
2. A Few Juvenile Books
3. One Adult Book- it's a book about Steve Jobs.  There were a bunch of these books- but these books are very popular and are checked out very often.
5. Transferring calls:
1. If transferring call to another person on another floor- please call the person on that floor to let them know there is a call and what that call is about and whos calling.  Then transfer the call up to the appropriate floor.
2. To make informational calls to patrons:  Please use x31880 to make these calls.
3. ALL 3 FLOORS answer phones AND Transfer calls.
4. IF you DO NOT know the information - Please ASK!
6. For customers wanting to reach the Community Center: Use Extension 31897 to connect callers to the Community Center.
7. Making Change: When a customer gets angry when we tell them we cannot make change:  Please let them know that the printer holds print jobs for a couple of hours- during that time they can go get change.
8. For Patrons needing to take exams on-line:
1. If the patron cannot access the website for some reason- IT needs to be called to UNBlock/Override the filter.  The customer fills out the Misclassified Web Site Comment form (on the Intranet under “Policies & Procedures: Collection Development: 4.8 Internet Usage Policy”): “Customers who believe a web site is filtered or unfiltered incorrectly may submit a Misclassified Web Site Comment Form [Exhibit 4.8 (1)].  Adults 18 or older who need unfiltered access for any lawful purpose may request it from a staff member, CIPA Disable Filter Log [Exhibit 4.8.(2)]. Unfiltered access will be granted on a per-search basis.”
2. More time can be added to a patron’s computer time if the patron is taking an online test lasting 2-3 hours or more.