Open Discussion Notes, 10-2-13

3rd floor conference room, 11:15-11:55AM Recorder: Albert Moderator: José

1. Shelf Read
1. Take turns
2. pull misshelved items, esp. WLC, 700s, fiction
3. takes longer to shelve when time must be spent reshelving items in wrong place.
4. suggested schedule: Tues & Thurs shelf read, Mon, Wed, Fri shelve
5. volunteers: review how to shelve fiction
6. staff: shelve where items go instead of at end of shelf (like they’re tired of shelving)
7. if not finished, bring items back downstairs
8. we can all learn how to shelve again.
9. it’s happening a lot!
2. Bins for tagging
1. don’t put holds in tagging bins!  Found item for customer there
2. not good customer service
3. also discard bins--don’t put problem books or holds there
4. Checkout discards to KEN discard account to change shelf status, so items doesn’t appear to be on the shelf
3. AllCirc
1. check and make sure the DVD barcode matches the one on the case
2. also check boxes and replace broken ones with supply in workroom
3. discard damaged disks (scratched, cracked) and worn cases with old covers (call number sitckers on case)
4. Relieving the Desk
1. Get to the desk on time, especially when returning from lunch.
2. hour lunch doesn’t mean you can come back to the desk late--public service takes priority.
5. Workroom
1. clean your own dishes from sink; Angie is not our maid.
2. leave strainer in left sink to keep solid food bits out of the drain pipes, causing plumbing problems.
3. clean up your own mess.
4. refrigerator full of stuff, no room for lunches; big water bottles taking up too much room!
5. need to clean frig--Temeka will do 10/3.
6. Statistics
1. mark questions answered and holds on stats sheets at desks
2. if customers call with reference questions and too busy, refer/transfer them to Telephone Reference (ask if okay first).
7. Meeting Rooms
1. give customer contact info for outside meetings if requested.
2. meetings in library buildings (city facilities) must be free and open to the public.
3. Library does not publicize outside meetings but can direct customers to contact for the meeting (the person who filled out the form).
8. Symphony
1. User look up--if you can’t find new cardholder, change to HISTORY in profile from NO HISTORY.
9. Holds Shelf
1. shelve in alpha order by last name, first name.
2. not good customer service to mis-shelve items that can’t be found by customer or staff
10. Paging
1. bring items checked in downstairs asap--they’re HOT and ready to be picked up.
2. some customers come very quickly to pick up holds and staff can’t find them if they’re not on first floor.

Staff Meeting Notes, 9-18-13

Agenda

1. Announcements
1. Holiday leave requests--get requests in Kronos by Oct. 4 for:
1. Thanksgiving (Nov. 28-29)
2. Week before Christmas (Dec 24-25)
3. Christmas-New Year’’s (Dec 24-25 and Jan 1)
4. You must arrange a swap to cover your weekend.
2. Check all media for completeness before checking in (customer problem, 9/17); check media received though sorter for completeness before putting in the bin or on a cart.
3. Customer Complaint Forms: Include your name, unit name and any responses and follow-up requested (see attached example)
   
   
2. Affordable Care Act training with Jose and Sharon (handout)
1. www.HealthCare.gov (Official US Government website)
2. www.obamacarefacts.com (“ObamaCare Facts was created by two guys sick of trying to dig through talking points to find out what ObamaCare actually does. We are stricltly interested in presenting the facts on Obama's health care reform. We have no funding or agenda.”)
3. https://sites.google.com/site/hplstafftraining/affordable-care-act (HPL Training Portal)

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Upcoming Staff Events

• Sept. 19: 9-3, Kronos Training, Cape Center (Meg)
• Sept. 20: 8:15-10:15, Youth Services Meeting, Central (Leona, Regina)
• Sept. 24: 10-11, Director’s Chat, JIB (Temeka)
• Sept. 26: 9:15-12, NL Managers Meeting, Central (Karen)
• Sept. 27: 9-11, SirsiDynix Serials Training, Kendall Workroom; Last Day of Pay Period
• Sept. 30: Quarterly Change Fund report due
• Oct. 2: 11:15-11:45, Open Discussion Meeting
• Oct. 3: 9:15-11:15, Service Innovation Team Meeting, Central (Karen)
• Oct. 5: September stats due
• Oct. 8: 9:30-11:30, Daily ES Career Fair Outreach
• Oct. 11: Last Day of Pay Period
• Oct. 14: 11:15-1, Program Planning Meeting, Kendall Workroom
• Oct. 16: 11:15-11:45, Staff Meeting

Remaining September Programs

Adult Programs, 1st Floor Meeting Room

• Kendall Bee Quilters: Monday, September 23, 30, 1:00 PM – 3:00 PM
• Mystery Book Club: Thursday, September 19 • 1:00 PM – 2:30 PM, Book Selection meeting for 2014.
• Kendall Book Club: Tuesday, September 24 • 1:00 PM – 2:30 PM.

Adult  Computer Classes, 2nd Floor Conference Room

• Getting to Know Your Gadgets: eBook Open House, Tuesday, September 24, 3:00 PM – 5:00 PM
• Intermediate MS Excel, Thursday, September 26, 10:30 AM – 12:30PM
• Internet Basics 1&2, Thursday, September 19, 10:30 AM – 12:30 PM
• Digital Photography, Wednesday, September 25, 12:30 PM – 2:30 PM

Teen Programs

• Teen Video Game Time, Wednesday, September 18, & 25, 4:00 PM-6:00 PM, Age: 12 and up, 3rd floor Teen Area.
• Teen Movie Time, Tuesday, September 24, 3:30 PM-5:30 PM, teens 13 and older are welcome, 3rd floor Conference room.

Children’s Programs

• Toddler Story Time, Tuesdays, September 24, 10:30-11:00 AM, 1st Floor Meeting Room.
• Preschool Storytime, Wednesdays, September 25, 12:30-1:15PM, 3rd floor meeting room
• Babytime, Thursdays, September 19, 26 11 AM – 12 PM, for parents and babies up to 18 months, 3rd floor meeting room
• Babytime: Baby Yoga, Fridays, September 20, 27,  2:30-3:00 PM, for pre-walkers and their caregivers, 1st Floor Meeting Room
• R.E.A.D (Reading Education Assistance Dogs), Saturday, September 21 – 2:00-3:00pm, sign up in advance at the 3rd floor reference desk.
• Kendall Book Mania Club, Wednesday, September 25 – 4:45-5:45pm, for kids ages 9-11, 3rd floor meeting room.

Early October Programs

Adult Programs, 1st Floor Meeting Room

• Kendall Bee Quilters, Mondays, October 7, 14, 1:00 PM – 3:00 PM.
• Mystery Book Club, Thursday, October 3 • 1:00 PM – 2:30 PM.

Adult  Computer Classes, 2nd Floor Conference Room

• Internet Basics 1&2, Tuesday, October 1, 3:00 PM – 5:00 PM
• Computer Security, Wednesday, October 2, 12:30 PM – 2:30 PM
• Intro to MS Excel, Thursday, October 3, 10:30 AM – 12:30PM
• Digital Photography, Tuesday, October 8, 3:00 PM – 5:00 PM
• Computer Basics I &II, Wednesday, October 9, 12:30 PM – 2:30 PM
• The Affordable Care Act Open Lab, Wednesday, October 9, 5:00 PM – 7:00 PM
• Intro MS Publisher, Thursday, October 10, 10:30 AM – 12:30PM
• Computer Basics I &II (Bilingual), Tuesday, October 15, 3:00 PM – 5:00 PM
• Social Networking, Wednesday, October 16, 12:30 PM – 2:30 PM

Teen Programs

• Teen Video Game Time, Wednesday, October 2, 9, 16, 4:00 PM-6:00 PM, age: 12 and up, 3rd floor Teen Area.
• Beginner Origami, Tuesday, October 8, 4:00 PM-5:00 PM, ages 7 & up, 3rd floor Conference room.

Children’s Programs

• Toddler Story Time, Tuesdays Oct 1, 8, 15, 10:30-11:00 AM & 11:30-12:00, babies and children up to 3 years, 1st Floor Meeting Room.
• Preschool Storytime, Wednesdays Oct. 2, 9, 16, 12:30-1:15PM, children 3 years and up, 3rd floor meeting room
• Babytime, Thursdays, October 3, 10, 17, 11 AM – 12 PM, parents and babies up to 18 months, 3rd floor meeting room
• Babytime: Baby Yoga, Fridays, October 4, 11, 2:30-3:00 PM, pre-walkers and their caregivers, 1st Floor Meeting Room
• Hispanic Heritage Month: guitarist John Acevedo, Saturday, October 5, 2:00-3:00pm,1st floor meeting room.
• Para Los Ninos, Monday October 7, 4:00-5:00 pm, children 4 & up and their parents, 1st floor meeting room
• Papercrafting with Amie- Puzzle projects, Monday, October 14, 4:00- 5:00 PM, school-age children, 3rd floor meeting room.
• Family Movie, Thursday, October 10, 4:00-6:00 PM, 3rd floor meeting room.

Open Discussion Notes, 9/4/13

11:15-12:50 a.m.

Moderator/Recorder: Meg

1.       Counting holds processed.

o   Reminder to staff to count/mark ALL holds processed, including those that come across the desk as check-ins, exceptions, etc. These can be tick marks on the stats sheet or entered into the holds form online.

2.       Pros and cons of assigning shelf-reading areas discussed.

o   Staff decided that each staff member should shelf-read while shelving any section of the library that needs to be shelved. (No sections assigned.)

3.       General Reminders:

o   Sirsi tips:

§  Double-check for patron records that were created online. Please have the customer complete an application form, move any holds from the temporary online account (if necessary), and delete the temporary account. (NO)

§  Try searching by DOB if you can’t find a patron’s record with name or Alt ID. (TD)

o   Exceptions cart: When assigned to the lobby/drive-up, please check in the Exceptions cart during quieter time. (AEB)

o   SmartMoney:  Please be careful to select “Book Sale” instead of “No Sale” when conducting a book sale transaction. (NO)

o   Workspace: Be respectful of others and keep your work area clean when on the desk, and leave it neat for the person(s) relieving you. (AEB)

o   Lost and Found: Please take lost and found items that you find on the third floor downstairs to the first floor. (RL)

o   Sorting room: Remember to place items neatly in the bins so we can maximize our space. Please don’t just throw items in the bins. (JK)

o   Shelving: Check with Regina if you are unsure on where certain YA items are to be shelved. (RL)