Staff Meeting Notes 6-15-16

Kendall Staff Meeting, June 15, 2016

11:15 – 11:45 AM, Break Room and Lobby

1. Updates (Karen):
1. Welcome to our Summer Interns Gabriella and Hannah.
2. Customer Refund Request Form (aka Revenue Refund Form)
3. HEAR Review deadline changed to July 30.
2. Training: What to Do When the Security Gate Beeps (Karen and Rita)

Quick Notes

• Deposit Slips:  Don’t save the data you entered in the Excel deposit slips when you’re finished.  We want to start each day with a clean slip.
• FLIP Kits:  After checking in returned FLIP Kits, check them out to the KEN-REFURB account if they’re going to the Children’s Museum to be refurbished.  If they have a holds, print out the hold label, then check the kit out to the REFURB account so we can track its location while it’s in transit.
• Tag all incoming items:  Please tag all incoming items without tags, including items from Central and other locations (except ILL).  This will save us a lot of time later when they’re returned.

Events

• Friday, June 17: Last Day of Pay Period
• Friday, June 24: Pay Day
• Friday, June 24: CE Managers Meeting (Karen)
• Wednesday, June 29: Open Discussion Meeting
• Monday, July 4:  Independence Day Holiday, library closed
• Friday, July 8: Youth Services Meeting (Jasmine, Leona, Nagma, Shanti)
• Wednesday, July 13: Staff Meeting
• Friday, July 29: FY16 Annual Reviews due

Open Discussion Notes 6-8-16

11:15-11:45 AM, Break Room
Moderator: Nina
Recorder: Janalyn

• Computers having trouble opening certain files such as PDF: don't provide free printing.
• [Digital Strategies] looking for specific improvements on printer such as debit/credit card, scanning, etc.
• Use discretion.
• Smart Money doesn't have printer option for change on Misc.
• Community Center kids--help out with  printing since they are neighbors.
• Make sure patrons fill out a form for the meeting room!  No eating allowed; arrange meeting room forms in drawer by desk.
• Lobby duties--tagging, holds, help in Sort, etc.
• Request for more black carts.
• Volunteers pick up carts on each floor, can be run through sorting machine.
• Not everything has to be carted, some can be put back, especially board books.
• Find a lost card? Report it lost in Workflows!! Make sure to note who it belongs to and put it in Lost & Found.  If a computer card, it costs $1 to replace.
• Apps only filled out in blue and black ink ONLY.  Make sure apps are signed by an adult.
• Remember to scan library card and fill out all information.  Make sure app is completely  filled out by patron.  Do no allow children to fill out apps.
• New address = no app needed, just go to extended info and document old address.  If card needs to be replaced, new app needs to be filled out.
• Make sure Driver's License is current.
• Decluttering: no misc items in supply desk.  Misc items go in drive-up cabinet, such as earphones, library bags, etc.
• Remind volunteer to bring down unfinished carts.
• Drinking fountain [in 3rd floor] is shooting over.

5-Minute Meeting 5-31-16

Items that came up on Saturday, 5/28:

1. If customers don't want their change back ("Keep the change!"), ring the amount of the change into SMM as MISC or Booksale.  Don't leave the change in the drawer because it will throw off the drawer count and we'll have to figure out where it came from.   The Business Office always wants to know why our deposit is over or under.
2. Please don't send customers to the Lobby for change.  We cannot  open the register drawers to give change.  Either make change from your own pocket, ask customers if anyone can help, let the customer know the print system will hold their work for 2 hours, or suggest (gently) the Book Sale or fines payment (if they have them) as an option.
3. Customers must check out holds from the Holds Shelves.  I helped a customer on Saturday who didn't know this. She said someone at the desk told her it was okay and she was embarrassed when I told her otherwise.
4. Tag all incoming holds because we will handle them again when they expire or are returned.  It will save the team lots of time if they're tagged when they first arrive here.